Privacy Policy

EarthTwine Botanic

At EarthTwine Botanic (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, or interact with us in other ways.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, such as:

Full name
Email address
Mailing address
Phone number
Billing and shipping information
Account login credentials
Payment information (processed securely by payment providers)

1.2 Usage & Technical Information

When you visit our website, we automatically collect:

IP address
Browser type and version
Device type
Operating system
Pages visited, links clicked, and time spent on pages
Date and time of access

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to:

Improve site performance
Personalize content
Analyze website traffic
Remember your preferences

You can manage cookies through your browser settings, but disabling some cookies may affect site functionality.

2. How We Use Your Information

We use your information for purposes such as:

To provide and maintain our services
To process orders and payments
To send order confirmations, updates, and customer support
To improve, personalize, and optimize our website
To send marketing communications (only with your consent)
To detect, prevent, and address fraud or security issues

3. How We Share Your Information

We may share your information with:

Service Providers: payment processors, hosting providers, customer support platforms, shipping partners
Legal Authorities: if required by law, court order, or to protect our rights
Business Transfers: in connection with a merger, sale, or acquisition
We do not sell or rent your personal information to third parties for marketing purposes.

4. Third-Party Links & Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to read their privacy policies before interacting with them.

5. Data Security

We use industry-standard security measures to protect your information, including:

Encrypted transmission (HTTPS)
Secure data storage
Access controls
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements

7. Your Rights

Depending on your location and applicable law, you may have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Restrict or object to processing
Withdraw consent (where applicable)

To exercise these rights, contact us at the address below.

8. Children’s Privacy

Our services are not directed to children under 13 (or higher age where required by law). We do not knowingly collect personal information from children under the applicable age.