Return & Refund Policy

At EarthTwine Botanic, we are committed to providing high-quality products. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

You may request a return within 14–30 days of receiving your order (choose your preferred timeframe).

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase (order confirmation or receipt) is required

Non-returnable items may include:

• Custom or special-order products

• Clearance or final sale items

• Opened or used botanical/agricultural materials (if applicable)

2. Return Process

To initiate a return:

1. Contact us at [Insert Email Address] with your order number and reason for return.

2. We will provide return instructions and the return address.

3. Ship the item back using a trackable shipping service.

Customers are responsible for return shipping costs unless the item was defective or sent in error.

3. Refunds

Once we receive and inspect your return:

• We will notify you of approval or rejection.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.

4. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery.

• Provide photos of the damage and your order number.

We will offer a replacement or full refund at no additional cost.

5. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at [Insert Email Address].

6. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.

2. Contact your credit card company (processing times vary).

3. Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us.